Request for delivery message and receipt message in Outlook

Microsoft Outlook users can request for delivery message and read receipt message. These options are useful to keep track of the messages that are being sent and to find out whether the users have actually read these messages. Let us see the steps required for enabling tracking feature in Outlook 2013, Outlook 2010 and Outlook 2007

Tracking option in Outlook 2016, Outlook 2013 and Outlook 2010

Tracking feature in Outlook 2013 and 2010 is available as part of Mail Settings. Click File menu, select Options from the list.

Options in Outlook 2013

In the Options screen, click Mail Settings.

Mail options in Outlook 2013

Scroll down the Mail Settings and navigate to Tracking section.

Mail Tracking option in Outlook 2013 and Outlook 2010

Mark the check boxes with label as “Delivery receipt confirming the message was delivered to the recipients e-mail server” and “Read receipt confirming the recipient viewed the message.” Then click OK button to save and close the Outlook Options window.

Tracking option in Outlook 2007

In Outlook 2007, Tracking settings can be accessed by clicking on the Message Options drop down. This would display the following Message Options window

Outlook Message delivery receipt and read receipt

By checking Request a delivery receipt for this message and Request a read receipt for this message the options can be enabled for a Outlook Message.

Please note that enabling the tracking option will not guarantee a read receipt message for every message delivered as the users have the option to disable sending read receipts.

In Category: MS Office, Outlook 2007, Outlook 2010, Outlook 2013, Outlook 2016

Ravi Shankar

A Software developer and blogger who is always looking to provide technical help to the wider community.

Show 1 Comment

Leave a Comment

Get your free copies of the following tech guides by joining the Digital Answers mailing list.